FAQs

FAQs

What payment methods do you accept?
Payment by debt and credit cards are is accepted. We also accept cash on delivery in some countries. If you are using a payment method operated by the third-party provider, you will be subject to theis provider's specific terms and conditions.

CHANGES OR ISSUES OR RETURNS OR REFUNDS

Can I return my order/some items if I am not satisfied with my order?
Please note that all our products come with a no return and refund policy.
To report missing or damaged products please contact our support team support@wardahsowimel.com.
How can I add something to my order?
To add another item to your order, you have to place a new order separately. Once the order is procesed and paid, new items cannot be added tothe existing order.
How can I update my billing or shipping address after placing an order?
To update your billing or shipping address after placing an order, contact our customer service team support@wardahsowimel.com
What do I do if my order is missing an item, has a broken item, or I received the wrong product?
To update your billing or shipping address after placing an order, contact our customer service team support@wardahsowimel.com

CHANGES SHIPPING & DELIVERY

Are tracking numbers available on shipments?
Yes, you will be provided with a tracking number for your shipment in your confirmation email.
How can I add something to my order?
To add another item to your order, you have to place a new order separately. Once the order is procesed and paid, new items cannot be added tothe existing order.

CANCELLATION

Can I cancel my order once it is processed?
We aim to ship your order as quickly as possible so order cancellation requests will be not be considered.
Copyright © 2018 Wardah Sowimel. All rights reserved.
Copyright © 2018 Wardah Sowimel. All rights reserved.
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